Central Station

The Bay Area's Newest Destination

Monday, May 12, 2008

In the spirit of Bike to Work Day

In the spirit of Bike to Work Day, which is coming up on Thursday, I want to give a quick kudos to Topeak Cycling products. I've long been using their JoeBlow Pro floor-pump, which up until last week has been great. Last Monday morning when my car was in the shop and I decided to ride my bike into work, my pump broke. The head of the pump was leaking air, and I was left with two flat tires.

I had no idea what the warranty information was, but I was able to open a support ticket online saying that air was leaking from the head of the pump. I had a respone within 3 minutes saying that a new head was in the mail, and by Wednesday my pump was as good as new. No questions, no proof of purchase, no shipping and handling charge, just an immediate fix....pretty impressive in my book (and now on bike to work day I won't have flat tires).
I'm now thinking we might need to have one of these installed in the bike lounge at the Pacific Cannery.


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